Shipping policy

Every mask from The Snout is made by hand, then packed carefully in plain, unbranded packaging before it's sent to you.

Where we deliver

We deliver to many countries around the world. Enter your address at checkout to see the delivery options available for your country.

Delivery times

Most orders arrive within 14–21 days. Delivery times can vary depending on your location, customs checks and busy periods such as holidays.

Discreet packaging

Every order is packed by hand and sent in plain, unbranded packaging.

Shipping costs

Shipping costs are calculated at checkout and shown before you pay.

Order updates

We'll email you as soon as your order is on its way, with tracking details where available. You can also check your order on our Track Your Order page.

Custom and made-to-measure orders

Custom and made-to-measure masks are made specifically for you, so they take longer than standard orders. We'll confirm the expected timeframe with you when we agree your design.

Customs, duties and taxes

International orders may be charged import duties, taxes or customs fees by the destination country. These charges aren't included in our prices or shipping costs and are the responsibility of the customer.

Delivery address

Please check that your delivery address is correct before placing your order. If you notice a mistake, email us as soon as possible and we'll do our best to update it before your order is sent.

Lost or damaged parcels

If your order hasn't arrived within the expected time, or arrives damaged, email us at contact.thesnout@gmail.com with your order number and we'll help.